Refund policy

Cancellation & Refund Policy

At Maki’s Patisserie, every cake is baked and assembled fresh to order with delicate ingredients. Because we prepare everything specially for your booking, please review our cancellation and refund guidelines below.

Cancellations

48 Hours Notice: We kindly ask for at least 48 hours notice before your scheduled pick-up or delivery date if you need to cancel.

Late Cancellations: Cancellations made with less than 48 hours notice cannot be refunded, as baking, prep, and ingredient sourcing will already be underway.

To cancel or reschedule an order, please contact us by phone or SMS at 0417 213 121 or email order@makispatisserie.com.

Refunds & Exchanges

We take great pride in our craft and want you to love your cake. We will gladly offer a refund, replacement, or store credit if an item is faulty or not what you ordered.

To help us investigate and resolve any quality concerns, please keep the remaining portion of the cake and provide photos so we can inspect it. Because our products are perishable, we are unable to process refunds or replacements for items that have been fully consumed or discarded before an inspection can take place.

Please note that we do not offer refunds if you simply change your mind or your event details change after the 48-hour cancellation cut-off.

Cake Hand-off & Transport

Because fresh cream cakes are delicate and temperature-sensitive:

In Store Pickups: Please take a moment to look over your cake when collecting it. Once it safely leaves our kitchen, we cannot take responsibility for transit damage during self-transport.

Our Direct Deliveries: Please inspect your cake with our driver upon kerbside or foyer hand-off. If you spot any damage or issues, please let the driver know immediately so we can attend to it. Once the hand-off is completed and our driver departs, we can no longer accept responsibility for handling or storage accidents.

Third-Party Couriers: If you arrange your own courier, driver, or rideshare service to collect your cake outside our direct delivery service, we cannot accept liability for any damage once the box has been handed to your driver.

Contact

To request a cancellation or report any issues, please contact us at order@makispatisserie.com or 0417 213 121.